CONSUMER RIGHTS – CANCELLATION – RETURN AND REFUND CONDITIONS
GENERAL:
By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) regarding the sale and delivery of the product they purchase, as well as other applicable laws.
Shipping costs, which are product shipment expenses, shall be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that the 30-day legal period is not exceeded. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete, in accordance with the qualifications specified in the order, and with documents such as a warranty certificate and user manual, if any.
In the event that it becomes impossible to sell the purchased product, the seller is obliged to notify the buyer in writing within 3 days from the date they learn of this situation. The total amount must also be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer fails to pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product shall terminate.
PURCHASES MADE THROUGH UNAUTHORIZED USE OF CREDIT CARDS:
If, after the delivery of the product, it is determined that the credit card used by the buyer for payment was unlawfully used by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the Seller within 3 days, with the shipping expenses borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If force majeure events that the Seller cannot foresee occur and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee shall be paid to them in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels it, the product amount shall be refunded to the bank within 14 days from this cancellation, though it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The Buyer shall inspect the goods/services subject to the contract before taking delivery; they shall not receive damaged or defective goods/services, such as crushed, broken, or torn packaging, from the cargo company. The delivered goods/services shall be deemed to be undamaged and sound. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned along with the product.
RIGHT OF WITHDRAWAL:
The BUYER may exercise their right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the delivery date of the purchased product to themselves or to the person/organization at the address indicated, without assuming any legal or penal liability and without giving any justification, provided that they notify the SELLER via the contact information below.
CONTACT INFORMATION FOR NOTIFYING THE SELLER OF THE RIGHT OF WITHDRAWAL:
If the purchased item is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's approval before the expiration of the right of withdrawal period.
The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER.
In order to exercise the right of withdrawal, it is required that a written notification be made to the SELLER within the 14 (fourteen) day period via registered mail with return receipt requested, fax, or e-mail, and that the product has not been used within the framework of the provisions regarding 'Products for Which the Right of Withdrawal Cannot Be Exercised' stipulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
3. The invoice of the product delivered to the person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution upon return. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)
The return form, along with the box, packaging, and standard accessories if any, of the products to be returned must be delivered complete and undamaged.
RETURN POLICY:
The SELLER is obligated to return the total price and the documents putting the BUYER under debt to the BUYER within a period of no later than 10 days from the receipt of the withdrawal notification, and to take back the goods within a period of 20 days.
If there is a decrease in the value of the goods or if the return becomes impossible due to a reason originating from the fault of the BUYER, the BUYER is obliged to compensate the damages of the SELLER in proportion to their fault. However, the BUYER shall not be responsible for the changes and deteriorations that occur due to the proper use of the goods or product within the right of withdrawal period.
If the campaign limit amount is fallen below due to the exercise of the right of withdrawal by the SELLER, the discount amount utilized within the scope of the campaign shall be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
The return of products which are prepared in line with the BUYER’s requests or explicit personal needs and are not suitable for return, lower parts of underwear, swimsuit and bikini bottoms, make-up materials, disposable products, goods that are in danger of rapid deterioration or are likely to expire, products which are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that mix with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines except those provided under a subscription agreement, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables are not possible to return in accordance with the Regulation if their packaging has been opened by the BUYER. Furthermore, it is not possible to exercise the right of withdrawal regarding services that have been started to be performed with the consumer's approval before the expiry of the right of withdrawal period, in accordance with the Regulation.
Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) must have their packaging unopened, untested, intact, and unused in order to be returned.
STATE OF DEFAULT AND LEGAL CONSEQUENCES:
If the BUYER goes into default in case they perform payment transactions with a credit card, they accept, declare, and undertake that they will pay interest within the framework of the credit card agreement between them and the cardholder bank and that they will be responsible towards the bank. In this case, the relevant bank may resort to legal remedies; may demand the arising expenses and attorney's fees from the BUYER, and under all circumstances, if the BUYER goes into default due to their debt, the BUYER accepts to pay the damages and losses suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY:
You can make payment via Bank Transfer or EFT (Electronic Funds Transfer) to any of our ............, ........., bank accounts (TL).
You can benefit from online single payment or online installment opportunities with all kinds of credit cards through our website. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
